FAQs
Welcome to Vicksburg Mall! Below are answers to some of the most common questions about our products, orders, shipping, payments, and returns.
1. What does Vicksburg Mall sell?
Vicksburg Mall offers a selection of home décor and lighting products, including table lamps, bedside lamps, cordless lamps, crystal lamps, rattan and bamboo lighting, and other decorative lighting options.
2. Where does Vicksburg Mall ship?
We currently ship within the United States only.
International shipping is not available at this time.
3. How long does shipping take?
Our estimated total delivery time is 5–8 business days.
- Order processing: 2–3 business days
- Transit time: 3–5 business days
- Total estimated delivery: 5–8 business days
Delivery times are estimates and may occasionally be affected by carrier delays, holidays, weather, or other circumstances outside our control.
4. Will I receive tracking information?
Yes. Once your order has been shipped, tracking information may be provided by email when available. Please allow some time for tracking information to become active after the package is handed to the carrier.
5. What payment methods do you accept?
We accept:
- American Express
- Diners Club
- Discover
- JCB
- Mastercard
- PayPal
- Visa
- Visa Electron
All available payment options will be shown during checkout.
6. What currency are your prices displayed in?
Our prices are displayed in U.S. Dollars (USD) unless otherwise stated.
7. Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible after placing your order. We will do our best to accommodate your request, but changes or cancellations may not be possible once an order has entered processing or has been shipped.
8. What if I enter the wrong shipping address?
Please contact us as soon as possible if you notice an incorrect shipping address. We will try to update it before the order is shipped.
Once an order has been shipped, we may not be able to change the delivery address.
9. What should I do if my package is delayed?
If your order has not arrived within the estimated 5–8 business day timeframe, please contact us with your order number. We will help you check the status of your shipment.
10. What if my package arrives damaged?
If your package arrives damaged, please contact us as soon as possible and provide your order information along with photos of the damaged package and product. We recommend keeping the original packaging until the issue has been resolved.
11. Do you offer international shipping?
No. Vicksburg Mall currently ships within the United States only.
12. How can I contact Vicksburg Mall?
You can contact our customer support team using the information below:
Name: Vicksburg Mall
Number:+1 601-634-0823
Email: support@Vicksburgmall.shop
Address: 3505 Pemberton Square Blvd, Vicksburg MS 39180, United States
13. What if I have another question?
If your question isn't answered here, please contact us at support@Vicksburgmall.shop or call +1 601-634-0823. We're happy to help.