At Vicksburg Mall, we want your order to arrive safely and on time. This Shipping Policy explains our processing times, shipping coverage, and estimated delivery timeframe.
Shipping Within the United States
We currently offer shipping within the United States only.
We do not offer international shipping at this time.
Orders can be shipped to valid residential and commercial addresses within the United States.
Processing Time
Orders are typically processed and prepared for shipment within 2–3 business days after the order is successfully placed.
Processing includes order verification, product preparation, packaging, and handing the package over to the shipping carrier.
Please note that processing times may occasionally be longer during holidays, promotional periods, or periods of unusually high order volume.
Transit & Delivery Time
After your order has been processed and shipped, the estimated transit time is approximately 3–5 business days.
Estimated Total Shipping Time
Processing: 2–3 business days
Transit: 3–5 business days
Total estimated delivery time: 5–8 business days
Delivery times are estimates and are not guaranteed, as carrier delays or circumstances outside our control may occasionally affect delivery.
Shipping Confirmation & Tracking
Once your order has been shipped, you may receive a shipping confirmation email containing tracking information when available.
Tracking information may take some time to become active after the package has been handed to the carrier.
Shipping Address
Please make sure your shipping address is complete and accurate when placing your order.
Vicksburg Mall is not responsible for delays or additional costs caused by incorrect, incomplete, or undeliverable shipping information provided at checkout.
If you notice an error in your shipping address after placing your order, please contact us as soon as possible.
Delayed or Missing Orders
If your order has not arrived within the estimated 5–8 business day delivery timeframe, please contact our customer support team so we can help you check the status of your shipment.
Once an order has been handed over to the shipping carrier, delivery may be affected by circumstances outside our control, including weather, carrier delays, holidays, or other transportation disruptions.
Lost or Damaged Packages
If your package appears to be lost, significantly delayed, or arrives damaged, please contact us with your order number and relevant details so we can assist you.
For damaged packages, we recommend keeping the original packaging and taking photographs of the package and the damaged item.
Questions About Shipping?
If you have any questions about our shipping policy or your order, please contact us:
Name: Vicksburg Mall
Number:+1 601-634-0823
Email: support@Vicksburgmall.shop
Address: 3505 Pemberton Square Blvd, Vicksburg MS 39180, United States
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@Vicksburgmall.shop. Please note that returns will need to be sent to the following address: 3505 Pemberton Square Blvd, Vicksburg MS 39180, United States
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@Vicksburgmall.shop.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@Vicksburgmall.shop.
Our website is totally designed for fast and secure ordering. Each customer benefits from our Buyer Protection and each order comes with its own Tracking Number.
Our checkout it's using secure socket layer technology (SSL Enabled) and it's trusted by all major web browsers. When checking out, all of your payment information is kept safe and secure.
First time on our website? We would love to have you part of our family. Here's how our customer benefits from us:
Hand-picked Good Quality Items
Lowest Price While Keeping The Quality
100% Secure Checkout (SSL Enabled)
Stress-Free Returns & Exchanges
We offer full-time support. Please contact us at support@vicksburgmall.shop if you need assistance.
